Privacy Policy
Privacy Policy
At Four Paws Training, we are committed to protecting your privacy. This policy explains how we handle your personal information when you use our website. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Four Paws Training is a pet training service based in Chesterfield. We are the "data controller" for the information you share with us.
Contact Details:
Address: 10 Marsden Street, Chesterfield, Derbyshire, S40 1JY
2. Information We Collect
We may collect the following information when you interact with our website:
Identity Data: Your name.
Contact Data: Your email address and phone number.
Location Data: Your postcode.
Business Data: If you are a business client, your company size and number of employees.
Usage Data: Information about how you use our website (via cookies).
3. How and Why We Use Your Information
Under UK law, we must have a "legal basis" to use your data. We use your information for the following reasons:
To provide our services (Contract)
We use your contact details to manage your bookings, respond to your enquiries, and keep internal records of your training sessions.
To improve our business (Legitimate Interests)
We look at how people use our website to make it better and more relevant to our customers.
To keep you updated (Consent)
If you opt-in, we will send you emails about new services, special offers, or helpful training tips. You can stop these emails at any time by clicking "unsubscribe" or emailing us.
4. How Long We Keep Your Data
We only keep your personal information for as long as necessary to provide our services and meet our legal or accounting requirements.
5. Security
We take the security of your data seriously. We have put in place physical and digital safeguards to prevent your information from being lost, stolen, or accessed without permission.
6. Cookies
Our website uses cookies to help us understand web traffic and provide a better experience.
What are cookies? Small files saved to your computer that help the website remember your preferences.
Can I turn them off? Yes. You can choose to decline cookies in your browser settings, though this may stop some parts of our website from working correctly.
7. Sharing Your Information
We never sell, lease, or distribute your personal information to third parties for marketing purposes. We only share data if:
You give us clear permission.
We are required by law to do so.
We use a trusted service provider (like an email platform) to help run our business.
8. Your Rights
Under UK GDPR, you have several rights regarding your data:
Access: You can ask for a copy of the information we hold about you. This is usually free of charge.
Correction: You can ask us to fix any incorrect or incomplete information.
Deletion: You can ask us to delete your data in certain circumstances.
Object: You can ask us to stop using your data for direct marketing.
To exercise any of these rights, please email us at customerservice@fourpawstraining.uk.
9. How to Complain
If you are unhappy with how we have used your data, please contact us first so we can help. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection authority.